Frequently Asked Questions

A platform fee of 2.50% by default (minimum $0.30) per donation. The exact percentage applying to your donation is always shown in the widget before you pay, and is locked at donation time. You may choose to cover the fee so the NGO receives the full amount; otherwise the fee is deducted from your gift.

Yes. Name, email and message are all optional. If you choose anonymous (or leave your name blank), the NGO and the public receipt show "Anonymous".

Every completed donation gets a unique reference. The confirmation screen after payment shows a link to your receipt page, where the PDF can be produced. Keep the reference — the receipt page is reachable by that reference alone.

Payments are processed by Stripe: the card fields you type into inside the donation widget are hosted by Stripe, so card details never touch our servers or the NGO's website. We store only your donation details, and IP addresses are stored only as irreversible hashes — the raw IP is never kept. See our Privacy Policy.

Donations are gifts and are final except under our refund policy. Donations sit in a 7-day refund window before payout; during that time genuine problems (unauthorised or duplicate payments) can be refunded by the NGO or the platform. Contact the NGO first, or email admin@bongaone.test with your receipt reference.

Donations from $1.00 to $500,000.00. Donations are collected in USD (card payments via Stripe); South Sudanese Pounds and Kenyan Shillings may be shown as approximate display hints only.

Not yet — recurring donations are planned for a later phase. Today each donation is a one-off payment.

NGO accounts are created by our administrators after verification. Email admin@bongaone.test with your organisation details; we will verify your registration, set up your account and send an invitation link to your first user.

Funds are not sent on a fixed schedule — you decide when to withdraw. Cleared donations (past the 7-day refund window) that match your verified KCB bank account's currency become eligible; you select them under Withdraw Funds in your dashboard and submit one withdrawal request (one currency per request). Bonga One administrators review it — large payouts pass a two-person approval check — and approved payouts are disbursed by KCB bank transfer to your verified KCB account, marked Paid, with a statement and confirmation email available.

The hold gives genuine disputes (unauthorised or duplicated payments) time to surface before funds leave the platform. It protects both donors and your organisation from claw-backs after money has been spent.

Paste one small script tag into your website — your widget key is shown in your dashboard. Full instructions, configuration options and security notes are in the Integration Guide (PDF).

No. Stripe notifies Bonga One when a payment completes, and your dashboard and transaction list update in near real time. Direct NGO-side webhooks are not part of version 1.

Your dashboard transaction list and CSV export show every donation with its unique receipt reference, status, fee and net amount; every withdrawal has its own payout reference and statement. Match these against your own bank statement for the KCB transfers you receive. Platform-side, Bonga One administrators match money between Stripe and platform transactions by reference (Stripe settles via Dashboard payout sweeps, which bundle many references into one bank movement).

Email admin@bongaone.test — quote your organisation name and, for donation issues, the receipt reference.